I do not recommend this shop, unless you just want to give your money away. I took our 2001 Porsche Boxster S to them, after being recommened by a local reputable top shop, to have the motor for our convertible top "calibrated" or looked at because one side was going up faster than the other. The top shop told ME not to lower the top, until I had the top motor looked at and that the cables to the top were not attached, but the repair shop would still be able to work on it. I informed Autometrics of the top shops instructions. The car has been in the garage for literally a year, and the check engine light was on. They asked if there was anything besides the top motor I wanted them to look at and I explained the car being dormant for 1 year and the engine light was on. I had already been told it was probably 'stale gas' from sitting for so long, but figured I was there, might as well have them confirm.
I called them at 2:00 pm that afternoon, after dropping the car off around 9 am (with an appointment made the Thursday before) and was told they were just looking at it. They called me around 3 PM and said they were looking at the check engine light, but codes were implying it was probably stale gas and they were resetting the code. If the light came on again, they could investigate further. At 4 PM I called for an update to see if I was getting my Porsche back that day, as I was getting off work and needed to figure out transportation home if they were going to keep it. Roger (at Autometrics) stated that I could pick the car up and he would go over the details of their 'discovery' when I arrived.
When I arrived at Autometrics, I was informed that they "did not feel comfortable working on the top with the cables off". He also stated they reset the computer and if it the engine light reappeared to bring it back in for further "discovery". AND that they were charging me an hour rate for their work. I explained to Roger that I didn't feel it was right that they charge me for what any auto parts store would have diagnosed for free and reset the computer for free. That the original and primary reason the Porsche was there, was so I could have the top motor aligned, calibrated, or whatever was needed so it both sides would arrive at the windshield to close, at the same time. Roger did not feel they had taken advantage of me for not doing anything, but I strongly disagreed.
When I got home that night, I Google'd how to attach the cables on the top and attached them. I returned to the shop, to pick up a personal item I had left the first time, and Roger was amazed the top was down. I informed him that YES the top is down, and I did it by myself having ZERO experience with it in 10 minutes, and reiterrated my disappointment in them taking advantage of me for charging me an hour rate for 1) not even looking at the top and 2) charging for a service that most shops/stores would do for free and in only 10 minutes.
At no time did Autometrics attempt to regain my business or seem concerned that I felt violated and completely taken advantage of. As a female without auto experience, I will never recommend this place, but I will ALWAYS tell everyone I come in contact with to stay away from them unless they have an abundance of cash to throw at these guys. They ask you what's wrong with your car and then charge you to give you the same information back. No new information, or relevant information, to resolve my issue was offered. They apprently have no business conscience or ethics. Use them at your own risk.
Mindy
Charleston, SC
