German Auto Tech - West Memphis

3005 E Broadway,
West Memphis, AR 72301 US
3.0
2 Reviews
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Porsche repair in Memphis, TN. German and European service center.

When my father first opened this shop back in 1970 with a principal I learned from him, peace of mind guaranteed. I will guarantee you honest and fair prices with expert service. 100% customer satisfaction is my goal.

2 Reviews

  • Timothy W
    Timothy W2 years ago

    I am a US Army Veteran who served this country with honor. My Porsche quit running on May 6. I thought I had put too much oil in it. I had it towed to a local shop for an oil change. After the oil change it still would not crank. I then made arrangements for it to be taken to German Auto Tech in West Memphis. I’ve been there several times over the years. It arrived on May 10. They said it would not be looked at until May 25 due to covid causing technicians to be out. I stopped by on May 25 to check the progress, it had not been diagnosed. June 8, I called to check on the vehicle. I was told it was a possible head gasket issue, but they had not completed the diagnosis. I received a call on June 17 and was informed that it was a head gasket and the cost to repair would be $3500-$4900. I said ok, fix it.

    I called back on June 22, to check the status. They said parts have been ordered. I stopped by on June 28, June 30, July 9, July 13, and July 22 no movements on repairs. I received a call on July 28 where I was informed that it might not be a head gasket. They told me the engine might need to be replaced. This repair would cost $16k. I said no that’s alright I’m not paying that. I told them I would come pickup the vehicle. I received another call on August 2nd 12:10pm confirming the need for an engine and that they had possibly found one, and they confirmed it would be $16k. Again I said that’s alright I’ll be by to pick up the vehicle. I asked how much for the diagnosis. I was aware that the diagnosis was $127.80. At this point Heather Benson the purported manager told me I would have to pay $1,246.00 for the diagnosis. I figured she must have been mistaken. On the same day August 2nd I received another call at 2:51pm from Heather Benson. She asked if I would like to sell my vehicle based on the fact that I need a new engine. I thought this odd, so I said I would sell it for no less than $9k. I called the shop on 8/5/22. On this call I had my brother who is an attorney. I didn’t let Benson know that he was on the call. I asked about the misdiagnosis and why I should pay for their misdiagnosis. I asked how they arrived at this amount. I asked if they could give me any documents that I signed that gave my approval as acknowledging such an increase in diagnosis. At this point Benson informed me that if I don’t bring $1,246 to the shop I would never see my vehicle again. Again I asked to speak with the owner. I wanted to work this out, she hung up on me. I picked up my vehicle on August 12, 2021. It does not turn on, it has not been repaired, the engine has been torn apart, parts of it are thrown into the trunk. The owner has not called.

    2012 Porsche Cayenne S Hydrid
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  • Timothy Willia
    Timothy Willia7 years ago

    The tech Jonathan is the man. The company handled my baby with kit gloves. She needed a little work, the price was right and the work was done car and love. I will take my Porsche back when it needs work, which is rare.

    2010 Porsche Cayenne
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